we are @fraudlab

Hacking Organizational Ethics

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We Research

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We Design

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We Inspect

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What We Can Offer


We Research

We provide cutting-edge quantitative and qualitative studies to deal with fraud and corruption.

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We Design

We translate scientific research into design to create a system that cannot be manipulated.

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We Investigate

We investigate fraud and corruption cases and deliver an independent and sound report.

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We Support

We build coalitions with organizations which are committed to the fight fraud and corruption.

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Work Principles

With researching, prototyping, and even implementation, anti-fraud design have a firm foundation in reality. It is built on research and testing, not on opinion or (outdated) authority.

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  • Human-Centered
  • Collaborative
  • Sequential
  • Real
  • Holistic

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How We Work


Step 1. Understanding Problem

We focus on solving the right problem by investigating the needs of the user (customer or citizen). Understanding needs, instead of jumping straight to a “solution,” makes true innovation possible.


Step 2. Research

We use research to understand the ecosystem in which a certain fraud or corruption is embedded, including other players, places, artifacts, processes, platforms, and stakeholders, and to see how they are connected. We strive to find out, on the one hand, how users experience a specific fraud or corruption (customer experience), on the other hand, the experiences and behavior of different employees (employee experience) as well as other involved stakeholders.


Step 3. Ideation

The process of generating ideas is a valuable way to explore fraud and corruption cognitively. We use divergent techniques, aiming for quantity, not quality – at least at first. Aiming for quantity will help  move beyond the obvious to more interesting, radical anti-fraud ideas. So, we don't set out to find one killer anti-fraud idea as a starting point. Instead, anti-fraud ideas are generated en masse at various stages in the process, mixed, recombined, culled, distilled, and evolved or parked.


Step 4. Prototyping

Next, we use prototyping to explore, evaluate, and communicate how people might behave in or experience a future anti-fraud situation. We develop prototypes to test possible solutions quickly and cheaply while generating new insights and ideas.


Step 5. Implementation

Implementation describes the step beyond experimenting and testing, to production and rollout. The implementa- tion of anti-fraud projects can involve various skill sets, such as change management for organizational procedures and processes (including training, coaching, recruitment), but also software development or engineering.


Step 6. Support

Anti-fraud and anti-corruption is a process that require longitudinal approach. After the implementation of an initial solution, the iterations continue well beyond. Then, the operations team is often on board and is scaling and adapting the anti-fraud solution to the ever-changing circumstances of the day-to-day business. More and more, anti-fraud design becomes an ongoing activity embedded in the organization.